TitleWave – MVD’s PQUs & Memos

MVD Information for SAMBA’s TitleWave Customers

MVD Request: Company Contact Information Update

Apr 27

Posted by rvaldez in MVD Request | No Comments

MVD Supply department is getting ready to update the system and needs information from every office.  fill the sections with your office information.  If you have more than one office, I will need an email for each location. 

If you have any questions please call/email:

Valerie Cordova
MVD Partner Management
Business Ops Specialist
(505) 827-2857  Desk
(505) 476-1707  Fax
valerie.cordova@state.nm.us 

 

Requesting Office  
Business Address  
Mailing Address  
Delivery Address (if different than above)  
Email Address  
Manager Name  
Title Clerk Name  
Tipe of Office (FO, Muni, TSC, STSC, PRA, or Dealership)  
Office Code  
Telephone Number  
Fax Number  

 

 

PQU #137rev – Instruction Permits Expiration Extended to Four Years

Apr 9

Posted by rvaldez in PQU rev | No Comments

MVD Procedural Quick Update                              #137rev
 
 
RE:                              Instruction Permits Expiration Extended to Four Years
Effective date:         Monday, April 9, 2012
 
Date:                     April 9, 2012
To:                        All MVD
From:                     Mac Lewis, MVD Policy and Procedures Manager  

[This is the latest in a series of procedural updates. These updates deal with specific MVD procedures and practices. Managers and Supervisors should consistently distribute the updates to all personnel and integrate them into regular information and training sessions.]

Effective Monday, April 9, 2012, all new and renewal non-CDL instruction permits issued by the Motor Vehicle Division shall be for a four-year period, except when a shorter period is required due to a medical report or because the applicant will turn 21 in less than four years.

As a result, the MVD-issued permit expiration date will be determined in the same way as any minor’s provisional license or four-year regular driver’s license. MVD-issued instruction permits will continue to be issued for a fee of $10.00.

The Driver Ed schools will continue to issue initial six-month paper instruction permits to their enrolled students who have passed the written test, but they will only be permitted to issue one six-month permit to any individual. Six-month instruction permit holders who wish to renew their permits, or need to replace a lost permit, must do so at a MVD (state, county-muni or PRA) field office.

In accordance with Sec. 66-5-62(B) NMSA 1978, CDL applicants will continue to be issued six-month permits which can be renewed, but only once within a two-year period.

 

Field office managers and supervisors should refer any comments or questions regarding this Procedural Quick Update to their Bureau Chiefs, with cc to mac.lewis@state.nm.us. Others are encouraged to direct comments or questions directly to Mac Lewis, MVD Policy and Procedure Manager, at mac.lewis@state.nm.us.

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PQU #137 – Instruction Permits Expiration Extended to Four Years

Apr 5

Posted by rvaldez in PQU | No Comments

MVD Procedural Quick Update                                   #137
 
 
RE:                              Instruction Permits Expiration Extended to Four Years
Effective date:         Monday, April 9, 2012
 
Date:                     April 5, 2012
To:                        All MVD
From:                     Mac Lewis, MVD Policy and Procedures Manager  

[This is the latest in a series of procedural updates. These updates deal with specific MVD procedures and practices. Managers and Supervisors should consistently distribute the updates to all personnel and integrate them into regular information and training sessions.]

Effective Monday, April 9, 2012, all new and renewal instruction permits issued by the Motor Vehicle Division shall be for a four-year period, except when a shorter period is required due to a medical report or because the applicant will turn 21 in less than four years.

As a result, the MVD-issued permit expiration date will be determined in the same way as any minor’s provisional license or four-year regular driver’s license. MVD-issued instruction permits will continue to be issued for a fee of $10.00.

The Driver Ed schools will continue to issue initial six-month paper instruction permits to their enrolled students who have passed the written test, but they will only be permitted to issue one six-month permit to any individual. Six-month instruction permit holders who wish to renew their permits, or need to replace a lost permit, must do so at a MVD (state, county-muni or PRA) field office.

Field office managers and supervisors should refer any comments or questions regarding this Procedural Quick Update to their Bureau Chiefs, with cc to mac.lewis@state.nm.us. Others are encouraged to direct comments or questions directly to Mac Lewis, MVD Policy and Procedure Manager, at mac.lewis@state.nm.us.

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Required TitleWave Training

Mar 27

Posted by rvaldez in SAMBA Memo | No Comments

 

SAMBA in partnership with New Mexico MVD is conducting an online training for all TitleWave customers.  The Closing process is being updated and overhauled to improve data accuracy for the State of New Mexico.  To instruct all TitleWave users we are conducting online demos of the new changes and allowing user to address any questions they may have about the new processes.

This training is being conducted via web conferencing over the next few weeks but the changes to the process will go into effect on March 29 at 12am.  All TitleWave customers are required to attend this training.  Training sessions will be presented until April 20th.  After this date customers that have not attended a training session will have their accounts flagged and will not be able to complete transactions until training is completed.  This is to ensure New Mexico MVD that all companies have been presented with the new information.

Please join us on any training session that works with your schedule. (Note: only 30 attendees can log into a session and sessions are “first come first server”).  If for whatever reason you cannot attend one of the training sessions please contact Rich Valdez (505-797-2622 ext. 109) to schedule a private training session.

Training sessions:
Monday, Wednesday, or Friday:  10am
Tuesday or Thursday: 1:30pm

Training sessions should only take about 45 minutes.

Login Instructions:

1.  Please join my meeting.
https://www3.gotomeeting.com/join/177150854
 
2.  Use your microphone and speakers (VoIP) – a headset is recommended.  Or, call in using your telephone.
 
United States (toll-free): 1 877 739 5902
United States: +1 (213) 289-0021
 
Access Code: 177-150-854
Audio PIN: Shown after joining the meeting
 
Meeting ID: 177-150-854

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PQU #136: Central Issuance of OHV Registrations

Feb 22

Posted by rvaldez in PQU | No Comments

MVD Procedural Quick Update                                   #136
RE:                              Central Issuance of OHV Registrations
Effective date:         Immediate
Date:                     February 7, 2012
To:                        All MVD
From:                     Mac Lewis, MVD Policy and Procedures Manager  

[This is the latest in a series of procedural updates. These updates deal with specific MVD procedures and practices. Managers and Supervisors should consistently distribute the updates to all personnel and integrate them into regular information and training sessions.]

Effective Wednesday, February 8, 2012, MVD field offices will no longer issue off-highway vehicle (OHV) registrations over the counter. Instead, OHV registrations will be centrally issued and sent to customers by U.S. mail.

Effective Wednesday, February 8, 2012, we will be using a central issuance process for all new off-highway vehicle (OHV) registrations processed at MVD field offices, including state, county-municipal and private retail agent (PRA) offices.  A temporary OHV registration, printed at the field office, will be valid for 45 days from the date of issue. The permanent OHV registration and sticker will be sent to the customer by U.S. mail.

Field offices no longer have to order or store OHV plates. Customers can now affix a sticker directly onto the off-highway vehicle, eliminating the problem of plates getting bent or caught on branches.

 Samba customers (some title service companies and dealers) will continue to issue hard plates until the Samba program is switched over to the new process. This is expected to be completed in March.

 The new temporary OHV registration will be printed at the field office on the same paper stock that is currently used for temporary drivers’ licenses and permits, IDs and boat registrations. The temporary registration will be valid for 45 days from the date of issue. The permanent OHV registration and sticker will be mailed to the customer within 40 days, usually within two to three weeks.

An example of what the new OHV Temporary Registration will look like is attached (next page).

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